Shipping & Delivery Policy

NitaCampus operates as a Hyper-Local Campus Super-App dedicated exclusively to the students, faculty, staff, and authorized residents of the National Institute of Technology Agartala (NIT Agartala) campus in Barjala, Jirania, West Tripura (PIN - 799046).

All delivery operations, order fulfillment, parcel transfers, and food courier logistics provided through the NitaCampus platform are strictly restricted within the official geographical boundaries of the NIT Agartala campus. We do not provide off-campus shipping, external courier dispatch, or delivery to locations outside the main institute gates.

NitaCampus offers three distinct intra-campus delivery options tailored to student urgency, convenience, and item categories:

*Note: All delivery charges are inclusive of student delivery runner compensation and operational fees. Delivery availability for specific slots may vary based on active student runner shifts on campus.

While NitaCampus strives to meet estimated delivery timeframes (30 mins for Express, 2–4 hours for Standard), actual delivery timelines are subject to real-time campus operating conditions, including:

• Weather Conditions: Monsoon downpours, heavy rainstorms, or extreme heat in Tripura may require delivery partners to travel cautiously or temporarily hold dispatches for safety.
• Campus Security & Gate Checks: Security gate protocols, night curfew restrictions (e.g. girls hostel entry timelines), or campus security checkpoints.
• Traffic & Campus Events: Inter-hostel distance, institute symposiums, sports meets, cultural fests (e.g. Moksha, Aagaz), or heavy pedestrian traffic near academic blocks.
• Item & Merchant Availability: Preparation time required by campus canteens, bookshops, or student sellers before handing over items to the delivery runner.
• Student Delivery Partner Availability: Student runners balance academic classes and lab sessions; peak class hours may temporarily adjust partner availability.

To ensure seamless and swift delivery inside NIT Agartala campus, customers must ensure that complete and accurate pickup/delivery details are provided during order placement:

1. Hostel / Block Name: Explicitly mention hostel name (e.g. Hostel-9, Block B, Gargi Hall of Residence, or Faculty Quarter C-12).
2. Room / Wing Number: Provide accurate room numbers and contact phone numbers accessible at delivery time.
3. Campus Landmark: Indicate nearest landmark (e.g. Near SAC Gate, Opposite Main Canteen, LHC Ground Floor).

• Estimated, Not Guaranteed: All stated delivery timeframes are indicative operational estimates and do not constitute a legally binding arrival guarantee.
• Unforeseen Interruptions: NitaCampus shall not be held liable for delivery delays or failures arising from campus emergencies, institute lockdown orders, power outages, severe weather, or security directives.
• Order Inspection upon Receipt: Customers must verify item condition immediately upon receiving the delivery from the NitaCampus runner. Any damaged or missing items must be reported immediately via the app or support email within 1 hour.
• Restricted & Illegal Goods Banned: NitaCampus delivery runners will NOT transport alcohol, tobacco products, illegal substances, dangerous chemicals, or contraband banned under NIT Agartala institute regulations or Indian law.